verify university login not open browser

Dear All.

I was trying to install Matlab R2016b onto lubuntu 16.04 LTS. At the "verify university login information" step, the "Click here" not respond (as if it cannot be clicked. Screenshot is shown below) after I clicked it. It does NOT even open my browser. (It works perfectly on my Windonws). I run installer using "sudo ./install". Not sure if anybody has similar problem. Appreciate it if anyone could help me solve the problem. Thanks for your time!

Best,

K.C.

Answer 1

[Kit Yates]

Copy and paste the link to a word processing document like libre office. You should then be able to click on the link or copy the address to a browser.

[Jan Chudy]

Thank you for this! I wish I found this earlier. You saved me a lot of struggle. :)

[Mika Mäki]

This bug still exists on Matlab R2019a when running on Kubuntu 18.04, and the same solution works. Thanks!

[Niklas Griessbaum]

Well. I ran into the same problem on R2019a and Kubuntu 18.04 while trying to install an additional toolbox. Unfortunately in this scenario, when I copy the text, the link is not copied with it.

[Francesco Venturelli]

This is the best way also on CentOS 7

[Yeon Jin Kim]

Sadly this solution didn't work for me :(

[Aaron Logan]

This solution worked for me on Ubuntu 18.04.

[Sarath Shekkizhar]

Sep 2017 - Jan 2020 : This is the solution for Linux users.. might as well put it on their installation readme *fp

[Rohith Karthikeyan]

This worked for me on 16.04

[James Usevitch]

This solution did NOT work for me on Ubuntu 20.04, Matlab version R2020a. Highlighting the text and using Ctrl+C simply copied the text "Click here", not the hyperlink address. Right-clicking the link had no effect.

However, I was able to copy the hyperlink address by clicking and dragging the linked text into the address bar of a web browser (Firefox). Clicking and dragging into a text editor (gedit) also copied and pasted the hyperlink address.

EDIT: I didn't notice that this solution was already suggested by valentino simone's answer below. Please upvote that answer if it helped you.

UPDATE FEBRUARY 2021: Clicking and dragging the hyperlink no longer works on Ubuntu 20.04 ¯\_(ツ)_/¯. As suggested in Kit Yates' answer above, what worked for me this time was highlighting the text "Click here", copying/pasting into LibreOffice, and then Ctrl+clicking on the resulting link in LibreOffice. As Steph Frey pointed out in an answer below though, the text editor you copy/paste into needs to support metadata.

Matlab technical team, if you are reading this please fix this issue 🙂. We're running out of nasty hacks to get around this problem. Otherwise I might have to switch to full-time coding in Julia 😅

[Matteo Totaro]

James Usevitch solution worked also for me in Ubuntu 20.04 with Matlab version R2020b Update 2

[Oren Schneorson]

Same for me. Very annoying that the link didn't work by clicking it

[Chandni Dwarkasing]

@James Usevitch, bless your soul. This worked on linux mint 19.3 for me as well :)

[peterukk]

Goodness, I managed to finally open the link by using the "copy and paste hyperlink into LibreOffice" trick, but this really needs to be fixed. Barring a proper fix the full link should be provided in the GUI

[David Maiden Mueller]

Dragging the link from the message window into LibreOffice, then Ctrl + clicking the link in LibreOffice did the trick for me (Ubuntu 20.04).

[Antal Horváth]

Direct drag-and-drop of the link did not work for me, but I was able to copy paste the whole text of the prompt, including the link.

Answer 2

[valentino simone]

Problem solved with R2020a by just dragging the Click Here link into Firefox url bar (in an empty tab), but I guess it should work with any browser...

[FRANCISCO Curado]

Solved, thanks. The copy/paste procedure worked on Ubuntu 16.04. (However, I would expect Mathworks to perform better in helping users to install their products...)

[Gionatan Gallo]

Thanks a lot. You saved me a lot of time.

[Julio Cesar Gonzalez-saenz]

Thanks Valentino. This was a very nice catch. I do not understand how MathWorks can be so slow to resolve this issue. I am installing 2021 and I would think this was fixed by now.

Or at least, if they do not want to fix it, tell this life saving trick.

Hello MathWorks?

[Enrique Paredes Sánchez]

Thanks!

[Akram RAYRI]

thanks..very efficient

[Khanh Do]

Nice. Thanks.

Answer 3

[foboo]

Best solution I have so far:

1. Log into your account on mathworks.com
2. Go to your licenses, e.g. https://de.mathworks.com/licensecenter/licenses
3. Click on your license number
4. Go to "install and activate"
5. Click "Activate a computer"

Enter there are the details about your computer / user you want to install MATLAB on (see the help documentation). Then you should be redirected to the activation page of your institution. When having done that, try again installing.

[Kristina Sorensen]

THIS!!!! This is the answer!!!!

[Bernard Beitz]

This worked for me, too. Thanks!

Answer 4

[km]

Finally, I have to install Lubuntu 14.04 LTS instead 16.04 to make it work. PS: it works on Ubuntu 16.04 (tested by my friend).

[Janak Joshi]

use Ctrl + click instead of just a click over hyperlink copied over the libreoffice in Ubuntu 16.04 LTS

[Zhaoxi Zhang]

It works!! Thanks a lot.

[Behnam Abaie]

I'm just giving more details on Janak Joshi's comment: 1) Copy the link simply by selecting the text "Click here", 2) Paste in libreoffice, 3) Hold Ctrl and click on the text in libreoffice. The third step is because the text that you've copied and pasted in libreoffice is hyperlinked with the URL you're trying to access.

[Manvi Manvi]

it works. Thanks :)

[Madita Lungerich]

Behnam Abaie I love you. Thank you so much. I didn't get the first explanation. Now it worked.

[Nilesh Kumar]

Thanks, it worked.

Answer 5

[Ahmadreza Alleosfour]

1- log in to your account in MathWorks

2- Click on your licence number

3- Click on Insatall and Activate which is the middle tab

4- Click on Activate to Retrive license File in the Related Tasks menu

5- Then Click on the arrow in the Get Licencse File section or Activate a Computer buttom

Then it asks you to enter your username and password

[Han Yang]

This is the best answer! Cheers!

[Tyreis Gatson]

Thank you, it worked!

Answer 6

[Vasanth Kumar V]

just clicking the link with the scroll wheel helped me.

Installed R2021b in Ubuntu 21.04

[Marco Atzori]

you are genius

Answer 7

[Image Analyst]

Call the Mathworks directly for fast and free installation help.

[km]

Thanks!

[lukenb]

Care to tell us how you ended up solving the problem? I have the exact same problem.

[lukenb]

Never mind, I got it. Apparently copying and pasting the text from the pop-up into office automatically copies the hyper-link.

[Andrew Wallis]

Unfortunately, when I try to copy the text, it doesn't preserve the hyperlink. Any other workarounds?

[Image Analyst]

Calling the Mathworks for fast and free help is the best workaround for ALL installation problems.

Answer 8

[Steph Frey]

If you are copy-and-pasting from the dialog you need to paste it into an editor that handles metadata.

I used LibreOffice, a plain text editor like gedit doesn't work.

[James Usevitch]

Worked for me on Ubuntu 20.04 as of February 2021, but I had to Ctrl+click the link in LibreOffice rather than copy-pasting it. Thanks for this solution!

Answer 9

[shaurya]

After step 4 of foboos's answer, don't do step 5, instead click the related tasks hyperlink called "Activate to Retrieve License File". Then under "Get License File" click the download button. Choose your release and username and automatically here you will be asked to verify your university login. The same message will appear saying "Click here" and click it. It will respond this time. Once you have clicked it will take you to your shibolleth page where you can log in. Once done, return to your GUI installer and rerun it. This time it will not ask for your login.

Answer 10

[h chen]

An interesting solution is to:

1. Firstly, on Matlab's website, try to "Activate to Retrieve License File".
2. You will be asked to "verify university login information" on their website (i.e. a clickable link!)
3. After you have successfully downloaded that activation file, you can use it to install. But interestingly, I tried the installer again and after login, it never asked me to verify university login information again.

Answer 11

[User12399]

still an issue in 2019a 2019/04/11.

thank you.

[Image Analyst]

And you called the Mathworks for friendly, fast, and free help and they just threw up their hands and said "We can't help you and will refund your money." like the other answers said? Wow, I'm very surprised they couldn't help you.

Answer 12

[Wufei Ma]

I had the same problem. The way to fix this is to (try to) download the license from your MathWorks account from the browser. You will be asked to verify your university login. You won't have any problem at this step because you are already in a browser. Login in your university portal and activate your license. After that, you can go back to your local installer and try again. You won't be asked to verify your university login again. Hope this helps~

Answer 13

[Yurii Pavlenko]

Faced with the same problem. Solution:

1 Go to the MathWorks "My account" and click "License".

2 Click "Install and activate" tab.

3 Click "Deactivate a Computer" link on the "RELATED TASKS"

4 Click "Activate a Computer" button

5 Add PC manually. Host ID for Linux is MAC address of your ethernet interface

6 Start instalation

Answer 14

[David Chin]

Try a different browser, I found that the link didn't work on Firefox, but it did on Chromium.

Successfully installed R2019b on Ubuntu 18.04.3.