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Why do I receive "MathWorks Account Unavailable - Technical Issue" when trying to link or verify myself to a Campus Wide license using Identity Management?

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Why do I receive "MathWorks Account Unavailable - Technical Issue" when trying to link or verify myself to a Campus Wide license using Identity Management?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 29 Apr 2024
Edited: MathWorks Support Team on 15 May 2024
This error can occur due to the following:
  • Unaccepted Online Services Agreement
  • Non-University Email
  • Invalid Affiliation
  • Clearing Cache and Cookies

 

Unaccepted Online Services Agreement

If you have not accepted the Online Services Agreement, you will receive this error when attempting to verify or re-verify with the university. To resolve, sign into your MathWorks Account from a different browser and accept the Online Services Agreement.

 

Non-University Email

To verify with the university, you must use a MathWorks Account created with your university email address. If you are not using a university email address for your MathWorks account, please create one.
Note: The university email address must use the university email domain of the university that you are attempting to link/verify to.

 

Invalid Affiliation

If neither of the above solution apply, your University may not list you as a valid user within the University's Shibboleth system. To test, please reproduce the error, and when you are on the page that says "MathWorks Account Unavailable" please open the link below in the same browser.
Once on this page, please copy the contents, create a service request by contacting Customer Support, and paste the contents into the service request. This will allow us to see what MathWorks account is paired to your University log in and assist in resolving the issue.
For more Information on the Invalid Affiliations, please refer to the following article:
Why do I get "You are not permitted to use this license" when trying to access my University license?

 

Clearing Cache and Cookies

If you have already attempted to address the concerns listed above, please clear your browser's cache and cookies.
  1 Comment
Micha
Micha on 14 May 2023
Edited: Micha on 14 May 2023

Since I have no idea, where to get help on this problem I'll ask here.
I have the same problem, but when I try to ask for help on https://www.mathworks.com/support/contact_us.html I need a product licence. Now the question is where do I get it. I already contacted the Uni's technical support and was firmly rebuffed with (not a problem on our side) so I am hesitant to contact them again.

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