Activation refuses to complete registration

Hello,

My installation of MATLab has come to the activation phase, specifically the registration screen. I inputted my first and last name, university, degree and date of graduation and hit "send"

A popup window flashes for a fraction of a second saying something along the lines of "gathering information", and nothing happens. No matter how many times I press this button, there is no response, no error message, and no activation in sight.

This is a perpetual license I've had for a long time, which I disabled on my old computer when I switched to this one. I tried deleting the license from the license directory on my C drive, as well as running the activation wizard as administrator, and neither of these have changed the result at all.

Thank you and please respond as soon as possible. Nathan