What do I do if I exceeded the limit for failed login attempts?

My MathWorks Account is temporarily locked due to exceeding the limit for failed login attempts. How do I log in?

What do I do if I exceeded the limit for failed login attempts?

Answer 1

[MathWorks Support Team]

After multiple incorrect password attempts, users will be temporarily locked out of their MathWorks Account.

If you have been locked out of your MathWorks Account for too many failed login attempts, you will need to reset your password to access your account.

1. You can reset your password from the link in the warning message or by navigating back to the login screen and clicking "Forgot Password"

OR

2. You can contact MathWorks Customer Support to have a password reset link sent to the email address associated to your MathWorks Account

If you have already reset your password and then attempting to log in immediately says that you've ran out of attempts, please reset your cache and cookies in your browser, reset your password again, and then you should be able to login.

Contact Support

https://www.mathworks.com/support/contact_us.html

[Image Analyst]

@Zhuqi Yue, did you use a different password and account for your MATLAB license than you did for logging in to Answers? You presumably got into Answers (unless you were using someone else's Answers account), so what happens if you try to authenticate your MATLAB installation using your Answers password (if it ever becomes unlocked -- I'm not sure how long "temporary" is).