Unable to acquire image with connected teledyne dalsa camera

Greetings,

So I am currently working on a project where I have to acquire a significant number of images through a teledyne dalsa x-ray detector. So the dectector(camera) connected to my computer under the gigecam pretense; however, when I try to acquire image(snapshot command) it returns the message

"Time out occurred while trying to get a frame from the camera."

furthermore, I just learned that teledyne dalsa has a separate support package than the standard gigecam, so could it be that I am not connecting using the right connector?

Answer 1

[Image Analyst]

Contact the manufacturer. You'll need to "Register a third party adapter" from the pulldown menu in imaqtool.

[Ou Li]

I have to do such even though the detector has already been detected?

and downloading the support package wouldn't help?

thanks!