Genicam support package not showing up in imaqhwinfo despite successful installation

1 view (last 30 days)
cr
cr on 11 Nov 2020
Edited: cr on 11 Nov 2020
I'm running R2017a on an windows 10 and have a problem peculiar to one PC. Even after installing genicam drivers in Image Acquisition Toolbox using genicaminterface.mlpkginstall, imaqhwinfo shows no adaptors. Installation is apparently successful. I have already tried the following and the problem remains:
1. Uninstalled and reinstalled the adaptors
2. Did the above (1) after rebooting the PC
3. Reinstalled the package after deleting "\2017a" folder in C:\ProgramData\MATLAB\SupportPackages\
4. Verified that there are two XML files corresponding to gentl in C:\ProgramData\MATLAB\SupportPackages\R2017a\appdata\products
5. Uninstalled pkg, deleted prefdir and relaunched Matlab and reinstalled pkg afresh
6. Uninstalled Matlab and reinstalled to a new directory ...\Matlab\2017\
We use 2017a with the same drivers on another PC with almost same configuration without issues. Even on this PC in question the adaptors work fine in R2018b.
We had a similar problem on a PC running Linux a couple of year ago and could never solve the problem even with official MW support.
Any ideas why this strange behaviour? Please advise.
Below is session text. Also attached imaqhwsupport.txt diagnostic file and zipped support package folder C:\ProgramData\MATLAB\SupportPackages\R2017a. - update: Sorry unable to attach this 12MB folder.
>> imaqhwinfo
Warning: No Image Acquisition adaptors found. Image acquisition adaptors may be available as downloadable support packages. Open
Add-Ons Explorer to install additional adaptors.
ans =
struct with fields:
InstalledAdaptors: {}
MATLABVersion: '9.2 (R2017a)'
ToolboxName: 'Image Acquisition Toolbox'
ToolboxVersion: '5.2 (R2017a)'
>> matlabshared.supportpkg.getSupportPackageRoot
ans =
'C:\ProgramData\MATLAB\SupportPackages\R2017a'
>> matlabshared.supportpkg.getInstalled
Name Version Base Product
--------------------------------------------------------------- ------- -------------------------
Image Acquisition Toolbox Support Package for GenICam Interface 17.1.0 Image Acquisition Toolbox
>>
>> imaqsupport
Warning: No Image Acquisition adaptors found. Image acquisition adaptors may be available as downloadable support packages. Open Add-Ons Explorer to
install additional adaptors.
Generating diagnostic information ...
>> imaqhwinfo
Warning: No Image Acquisition adaptors found. Image acquisition adaptors may be available as downloadable support packages. Open Add-Ons Explorer to
install additional adaptors.
ans =
struct with fields:
InstalledAdaptors: {}
MATLABVersion: '9.2 (R2017a)'
ToolboxName: 'Image Acquisition Toolbox'
ToolboxVersion: '5.2 (R2017a)'

Answers (0)

Community Treasure Hunt

Find the treasures in MATLAB Central and discover how the community can help you!

Start Hunting!