Why am I receive License Manager Error -10?

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Why do I receive the following error? 
ERROR: License Manager Error -10
License checkout failed. Feature has expired.

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 31 Aug 2022
Edited: MathWorks Support Team on 26 Oct 2021
License Manager Error -10 indicates that one or more of your products has expired.
  • If you are receiving this when attempting to open MATLAB, try reactivating your machine using the following instructions.  
How do I activate MATLAB or other MathWorks Products?
  • If you are getting License Manager Error -10 when trying to use specific toolboxes, double check that the license has not expired. If it has, update it using the following instructions. 
How do I update my MATLAB license file for an Individual or Designated Computer license?
  • If you are using a network license, contact your License Administrator and ask them to make sure that the hosted license file is up to date.  
  • If you are using a trial license, this error indicates that your trial has expired. To extend your trial, please contact your sales representative: https://www.mathworks.com/company/aboutus/contact_us/contact_sales.htm
  7 Comments
Walter Roberson
Walter Roberson on 9 Dec 2021
Sorry, Mathworks Support does not read these questions, and the volunteers who answer questions here do not have access to the license database. You will need to contact Mathworks Sales to get your trial extended.

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More Answers (55)

Travis Hyzak
Travis Hyzak on 19 Jul 2017
We just installed this lcense a few weeks ago. Why has it expired. Please help!
  4 Comments
Ryan Moxon
Ryan Moxon on 15 Jun 2021
Why is it that everytime I have Matlab on my computer and whenever I come to use it after a long time of not using it, I always seem to have problem accessing the Matlab

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Baasansuren Otgon
Baasansuren Otgon on 16 Dec 2019
I have this problem, please help, i just installed 3 days ago
  6 Comments

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Xinyi Huang
Xinyi Huang on 31 Oct 2020
how to change the license's date
  1 Comment
Walter Roberson
Walter Roberson on 11 Nov 2020
In some cases there is confusion between the license itself expiring, compared to Software Maintenence Service (SMS) expiring. SMS is the right to use new releases, and the right to use some online software, and (for some kinds of account) the right to make technical support calls. When SMS expires, the right to use MATLAB itself is not affected. Many licenses are "perpetual" -- you can use them indefinitely... you just do not get access to new versions if you do not pay SMS.
That said, some licenses do expire:
  • Home licenses: always perpetual
  • Student licenses: mathworks used to sell 8 month or 1 year licenses through campus bookstores, but I have not heard of that for a number of years and I do not know if that is still offered. The Student licenses purchased through the online store are Perpetual, but can only be used while the student is enrolled in an appropriate educational institution.
  • MOOC (Massive Open Online Courses): Always Term licenses. The people running the MOOC are responsible for providing updated licenses if there is an extension.
  • Standard (commercial / professional) licenses can be either Term or Perpetual. It is more common for Individual licenses to be Perpetual, but they could be Term. It is more common for places that have Term licenses to use Network license servers.
  • Educational licenses: when purchased by individuals or small departments, it is more common for the licenses to be Perpetual. Total Academic Headcount licenses (the kind of license that permits students to use university licences to access MATLAB) are, if I understand correctly, always Term licences. There is, though, a twist, that any one licenses assigned under a TAH master license might be required to renew access even though the overall license has not expired, as TAH are charged according to the estimated number of users, so universities have reason to check that people who were using a license still need the license.
If you have an Individual license directly from Mathworks, or you are faculty or student using a TAH educational license, then to renew your license file (after all appropriate fees have been paid), then in your command window go to the top right, RESOURCES -> Help -> Licensing -> Update current licenses
If you are an end-user using a network license server at a university or business, then you would not typically have to update your licenses; but if it ever turns out to be necessary, you would do that same Update current licenses .
If you are IT staff managing a network license server, then you would pay appropriate fees to Mathworks who would send you an updated license file, which you would merge into your existing network license file. On Unix type systems, you would then typically send a SIGHUP to the license manager daemon to get it to re-read the license file without terminating any existing sessions. I do not recall at the moment if there is a lmgrd command to tell the daemon to reread the file.

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Mustafa Çevlik
Mustafa Çevlik on 24 Nov 2020
ı m student on electric and electrical engineering and ı need student license what can ı do for it?
  3 Comments
Walter Roberson
Walter Roberson on 23 Feb 2021
@Eren Gündüz that depends on the university. Some of them are configured that way, but for others you need to get the license from staff, and for other universities you need to buy individual licenses.

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Venkata Bindu Vusa
Venkata Bindu Vusa on 19 May 2021
licence failed

Bindu Vusa
Bindu Vusa on 25 May 2021
lisence manager is error 10

Celal Yilmaz
Celal Yilmaz on 3 Mar 2022

martim lopes
martim lopes on 11 Nov 2020
MY License has already expired
  1 Comment
Salomon Kalombo
Salomon Kalombo on 27 May 2022
how to renew the expired license for trial.

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Momir Babic
Momir Babic on 23 Nov 2020
Because, I need this program to teach kids in high school in classes Technical of digital signals.
  5 Comments
Radoslav Malisic
Radoslav Malisic on 25 Nov 2020
Edited: Walter Roberson on 25 Nov 2020
License No: 7xxxxxxxxxxxxxxxx
RM

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LIN HUNGCHENG
LIN HUNGCHENG on 30 Nov 2020
We just installed this lcense a few months ago. Why has it expired. Please help!
  1 Comment
Walter Roberson
Walter Roberson on 30 Nov 2020
If you have any trial license file then the trial license keeps getting used until it expires, even if a real license is installed. If this might be happening to you, delete the trial license files.

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SYED NOMAN ALI
SYED NOMAN ALI on 14 Jan 2021
sir my trial is expire what i am doing konw
please give me licence activation link
  1 Comment
Walter Roberson
Walter Roberson on 14 Jan 2021
Edited: MathWorks Support Team on 4 Oct 2022
If you have been using a trial license, it is best to delete (or rename) the trial license file, to prevent it from interfering with the real license. Information about your real license should have been sent to you when you made your purchase.

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REBIN SAMAD
REBIN SAMAD on 7 Mar 2021
my matlab had to update im not now how matlab activity

Lusungu Ndovi
Lusungu Ndovi on 9 Mar 2021
Dear Sir/Madam,
My License has expire and would to humbly request for a trial exptension. I am a student studying for a PhD here in Zambia. My scholarship does not facilitate for software buying and hence i am expecting to have the 60 Dollars for buying the student version in about 2 weeks time. I will then purchase my own copy.
I humbly request.
Best regards,
Lusungu
  1 Comment
Walter Roberson
Walter Roberson on 9 Mar 2021
Sorry, the volunteers who answer questions here do not have access to the license database. You will need to contact Mathworks Sales.

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Achraf tafla
Achraf tafla on 19 Mar 2021
what is the lisence of matlab

REBIN SAMAD
REBIN SAMAD on 13 Apr 2021
Edited: Walter Roberson on 13 Apr 2021
rebin.abdullah@su.edu.krd
i need to a number of license for kay active
  1 Comment
Walter Roberson
Walter Roberson on 13 Apr 2021
It looks to me as if you need to contact Mathworks Sales in Ireland if you want to purchase a license.
If you have an existing license but are having problems getting it to work, then please contact Mathworks Support.

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Victor Polinger
Victor Polinger on 11 May 2021
My license for Symbolic_Toolbox has expired. How do I activate it?
  1 Comment
Walter Roberson
Walter Roberson on 11 May 2021
I find hints that you are staff at a university? If so then you would probably be using an educational license. But that leaves open the question of whether you are using an individual license or if you are getting your license served by a license manager run by your department (or by the IT department) .
If you are using an individual license, then whoever's budget it is would contact Mathworks Sales to renew the license. Once that was done and Mathworks had updated the licenses online, you would use Help -> Licensing -> Update Current License

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Anisur Rahaman
Anisur Rahaman on 9 Jun 2021
Edited: Walter Roberson on 9 Jun 2021
ERROR: License Manager Error -10
License checkout failed. Feature has expired.
my id is <user>@njupt.edu.cn
i cant do anything over here..
  1 Comment
Walter Roberson
Walter Roberson on 9 Jun 2021
Note: the volunteers who answer question here do not have access to the license database, so we cannot check the status of your account.

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淳亮 梁
淳亮 梁 on 9 Jul 2021
well, I found that I can not open the software after finish the promission procedure. why?

Guan-Chyun Hsieh
Guan-Chyun Hsieh on 4 Oct 2021
Edited: Walter Roberson on 9 Oct 2021
my license is 4XXXXXXXX, but don't connect to work.
Thank you.
  1 Comment
Walter Roberson
Walter Roberson on 9 Oct 2021
You will need to contact Mathwork Support for free installation assistance. The volunteers who answer questions here do not have access to the license database, so we cannot look to see what is happening.

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Jonas Urbaitis
Jonas Urbaitis on 19 Oct 2021
Hello
Maybe i can get one month free trial for MathLab? Its dificult find time studying when have go to work.
  1 Comment
Walter Roberson
Walter Roberson on 23 Oct 2021
You might possibly be eligible for a trial; see https://www.mathworks.com/campaigns/products/trials.html
The volunteers who answer questions here do not have access to the license database, and cannot generate trial keys.

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REDDY RAVI TEJA
REDDY RAVI TEJA on 23 Oct 2021
yes i need one month
  1 Comment
Walter Roberson
Walter Roberson on 23 Oct 2021
Edited: Walter Roberson on 23 Oct 2021
You might possibly be eligible for a trial; see https://www.mathworks.com/campaigns/products/trials.html
The volunteers who answer questions here do not have access to the license database, and cannot generate trial keys.

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xiaohu Xie
xiaohu Xie on 14 Nov 2021
free version。but the time out

JAEKWAN BAE
JAEKWAN BAE on 26 Nov 2021
If you update your OS windows10 to windows 11, then you should activate one more time!

Firas Kadhum
Firas Kadhum on 9 Dec 2021
I need an extension to complete the current school year
  1 Comment
Walter Roberson
Walter Roberson on 9 Dec 2021
If you have a Student license, then as far as I know, no extensions are available. However, Student licenses do not normally expire (they could expire at one time, but I have not heard of anyone with that kind of license in 5+ years)
If you have an Academic license, or a Standard license, then whoever paid for the license can pay for an extension. Academic and Standard licenses are both available for Term or Perpetual licenses.
There is one kind of license that inherently expires. MOOC licenses expire in anywhere from a few weeks to six months or so, depending on what the institution arranged. If you have a MOOC licence that is expiring then the person who issued your license is expected to handle any extension.

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小竹 袁
小竹 袁 on 10 Dec 2021
1212
  1 Comment
Walter Roberson
Walter Roberson on 11 Dec 2021
That would probably be -1,212 instead of -1212 .
I see on some other sites that -1,212 is most often associated with the license server being unable to read the license file because the filesystem permissions have been set in a way that permission to access the license file is denied.

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Vikash sharma
Vikash sharma on 13 Dec 2021
Maybe i can get one month free trial for MathLab? Its dificult find time studying when have go to work.
  2 Comments
Walter Roberson
Walter Roberson on 23 Dec 2021
I have been informed that Students can generally get trial licenses. I have not, however, been given any information about why trials might be refused.

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Hector Gelber Bolaños
Hector Gelber Bolaños on 21 Dec 2021
No puedo instalar me sale error y que la licencia se vencio
  1 Comment
Walter Roberson
Walter Roberson on 23 Dec 2021
Deberá ponerse en contacto con el soporte de Mathworks. Los voluntarios no tienen acceso a la base de datos de licencias.

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joel carranza
joel carranza on 22 Dec 2021
que paso
  1 Comment
Walter Roberson
Walter Roberson on 23 Dec 2021
Deberá ponerse en contacto con el soporte de Mathworks. Los voluntarios no tienen acceso a la base de datos de licencias.

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Joel Ayala
Joel Ayala on 4 Jan 2022
no responde

Firas Kadhum
Firas Kadhum on 7 Jan 2022
Edited: Walter Roberson on 10 Jan 2022
Iam an engineering student and I really need the Matlab.
I am an engineering student and I need the program for my studies

Dalia SAFA
Dalia SAFA on 10 Jan 2022
lisence expired
  1 Comment
Walter Roberson
Walter Roberson on 10 Jan 2022
If you have a Student license, then as far as I know, no extensions are available. However, Student licenses do not normally expire (they could expire at one time, but I have not heard of anyone with that kind of license in 5+ years)
If you have an Academic license, or a Standard license, then whoever paid for the license can pay for an extension. Academic and Standard licenses are both available for Term or Perpetual licenses.
There is one kind of license that inherently expires. MOOC licenses expire in anywhere from a few weeks to six months or so, depending on what the institution arranged. If you have a MOOC licence that is expiring then the person who issued your license is expected to handle any extension.

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Raj purohith Bhagavan
Raj purohith Bhagavan on 9 Feb 2022
give me the license
  2 Comments
Walter Roberson
Walter Roberson on 9 Feb 2022
I cannot give you a license. Under the Terms and Conditions of the licence I obtained from Mathworks, the only people who I can permit to use my licenses, are people who are my employees... and you are not one of my employees. If I were to give you a license, then Mathworks would cancel my license.

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Nabil Rousan
Nabil Rousan on 9 Feb 2022
Have not used this device for some time
  1 Comment
Walter Roberson
Walter Roberson on 9 Feb 2022
When you obtained your license before, did you obtain the 4 month Student license, or the 8 month Student license, or the 1 year student licence? As best I understand those time-limited student licenses were only available through Campus bookstores. I think it has been at least 5 years since I last heard of one being sold.

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Manuel Alonso Jiménez
Manuel Alonso Jiménez on 18 Feb 2022
Have not used MATHlab for some time too
  1 Comment
Image Analyst
Image Analyst on 18 Feb 2022
Manuel, the answer has already been given many, many times:
Basically CALL THEM. I urge to to do it NOW, before the weekend starts or you will go until Tuesday (Monday is a US holiday) without it. Please tell me you're going to call them and talk to a real live friendly person today.

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Mehmet Osman BURSALIOGLU
Mehmet Osman BURSALIOGLU on 2 Mar 2022
Edited: Walter Roberson on 2 Mar 2022
I'm Univercity sutudent, my mail adress is (number) @ogrenci.ege.edu.tr my lisence number is 4XXXXXXXXXX . I accidentally deactiveted my Matlab. Can you reactive my license, thank you for your help.

aboud rahman
aboud rahman on 21 Mar 2022
Where can I get the activation key?

Yawo Luc AMEMATSRON
Yawo Luc AMEMATSRON on 7 Apr 2022
I d'ont have another licence. please help me!

Samuel OGUNYAKIN
Samuel OGUNYAKIN on 14 Apr 2022
Hi,
How do i get an activation key for my Mathlab software

Muhammad Awais
Muhammad Awais on 14 Apr 2022
i want to licened my matlab

sara soudani
sara soudani on 19 Apr 2022
no answer
  1 Comment
Walter Roberson
Walter Roberson on 19 Apr 2022
I am not sure why you say that? Mathworks has posted an official response, and I personally have commented a fair number of times here. Why do you say that there has been no answer?

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Demah Almutairi
Demah Almutairi on 12 May 2022
ERROR: License Manager Error -10
License checkout failed. Feature has expired.
  2 Comments
Walter Roberson
Walter Roberson on 14 May 2022
random() is part of the Statistics and Machine Learning toolbox
https://www.mathworks.com/help/stats/prob.normaldistribution.random.html

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Mohammad Isa Irawan
Mohammad Isa Irawan on 17 May 2022
Hallo, why my institution licence is expired? How can I get a new licence?

Marisol Lope Torres
Marisol Lope Torres on 27 Jun 2022
se vencio la licencia

Ferdinand Bogos
Ferdinand Bogos on 27 Jun 2022
reset to matlab end file pathern

Aditya Dixit
Aditya Dixit on 28 Jun 2022
Hello,, can you please renew my license of matlab. Last time I couldn't complete my course because of some family crisis. i want need now.
  1 Comment
Walter Roberson
Walter Roberson on 5 Jul 2022
Unfortunately, Mathworks Support does not read these responses. You will need to contact Mathworks Support to check your license status.

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Marco Rosales Vera
Marco Rosales Vera on 8 Aug 2022
Buenos días, acá en utem me dicen que la licencia se pagó y debiese estar funcionando.
  1 Comment
Walter Roberson
Walter Roberson on 8 Aug 2022
Please contact Mathwork Support. The volunteers who answer questions here do not have access to the license database.

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Jane McKay
Jane McKay on 20 Sep 2022
can I use the matlab without license? I bought the matlab since 2021 student using. how can I update otherwise?
  1 Comment
Walter Roberson
Walter Roberson on 20 Sep 2022
MATLAB requires a license to run.
If you purchased MATLAB yourself, then it is unlikely that the license has expired -- but your Software Maintenence Service might have expired. SMS for Student licenses is the right to update to newer versions, and is different from the right to run the version you already have.

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Kenyi Mendoza
Kenyi Mendoza on 22 Sep 2022
I want to activate my trial matlaba license again, please, I am doing university work, I await your prompt response, thank you very much first of all
Error -10, could you please activate my test product again, it is for personal use
  1 Comment
Walter Roberson
Walter Roberson on 23 Sep 2022
You might be able to simply request a new trial; however if the automated trial system does sometimes reject requests, in which case you would need to talk to Mathworks Sales.
The volunteers who answer questions here do not have access to the license database and cannot issue licenses.

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Parthiban
Parthiban on 1 Oct 2022
ERROR: License Manager Error -10
License checkout failed. Feature has expired.

Muhammad Zeeshan Ahmed Khan
How can I activate my matlab on trial as previously I was using academic licence
  2 Comments
Walter Roberson
Walter Roberson on 3 Oct 2022
If you are using MATLAB installed locally, then look in the main MATLAB installation directory for a deactivation exe . Run that to remove the license, and then run the activation exe in the same directory to activate against the trial license.
In theory you could just run the activation instead of deactivating first, but MATLAB will not remove the old license file in that situation, as it is common for people to get trial licenses for individual toolboxes while still using the original license.

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DANIEL K
DANIEL K on 21 Oct 2022
the software is saying my liences expires but i am a student of north dakota university
  1 Comment
Walter Roberson
Walter Roberson on 21 Oct 2022
Universities that issue licenses to students have the ability to make the license be for a limited time, after which the student may have to go through some kind of internal renewal process. In some cases the student needs to fill out an online form specific to the university; in other cases the IT people are given lists of students who have enrolled in courses that use MATLAB and set the termination date based upon the most recent information they have.
It is possible that you might already have been granted a renewal through internal processes. To find out, use the command window Help -> Licensing -> Update current licenses... to load in the latest license associated with your account.

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bj
bj on 2 Nov 2022 at 1:29