Why do I receive the error "There was a problem downloading the Support Package"?
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Why do I receive the error "There was a problem downloading the Support Package"?
Accepted Answer
MathWorks Support Team
on 16 Dec 2025
Edited: MathWorks Support Team
on 16 Dec 2025
8 votes
This error can appear for several reasons, with the main reason being due to a connection error between your computer and the Support Package server. This can happen as the result of security software or firewall on your network or local computer blocking this connection.
To troubleshoot this error, please reference the following article:
If you are receiving this error when installing any support package in MATLAB R2016b, apply the following patch to your MATLAB installation (the patch is written for the MinGW support package, but is applicable to all support packages):
If you are still experiencing this error after trying the above, locate your MATLAB installer log file. For more information on locating your installer log file, please reference this article:
If you need further assistance, please contact MathWorks support and attach your MATLAB installer log file.
3 Comments
Hewy.j
on 31 Jul 2018
Running MATLAB as administrator solved this problem for me!
Walter Roberson
on 18 Sep 2021
I do not think users are permitted to send that; you should contact Mathworks Support for this.
s
on 14 May 2023
thanks
More Answers (2)
Hewy.j
on 31 Jul 2018
34 votes
I had the same problem - It was solved by running MATLAB as administrator before trying to install the package. Hope this helps someone else!
wenxuan han
on 26 Feb 2020
13 votes
我通过关闭防火墙和所有与防火墙具有相似功能的软件解决了这个问题。I solved this problem by shutting down the firewall and all software with similar functions.
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