This section offers advice on solving problems you might encounter with MATLAB® Parallel Server™ software.
When starting a MATLAB worker, a licensing problem might result in the message
License checkout failed. No such FEATURE exists. License Manager Error -5
There are many reasons why you might receive this error:
This message usually indicates that you are trying to use a product for which you are not
licensed. Look at your
license.dat file located within your MATLAB installation to see if you are licensed to use this product.
If you are licensed for this product, this error may be the result of having extra
carriage returns or tabs in your license file. To avoid this, ensure that each line begins
After fixing your
license.dat file, restart the network license
manager and MATLAB should work properly.
This error may also be the result of an incorrect system date. If your system date is before the date that your license was made, you will get this error.
If you receive this error when starting a worker with MATLAB Parallel Server software:
You may be calling the
startworker command from an installation that
does not have access to a worker license. For example, starting a worker from a client
installation of the Parallel
Computing Toolbox™ product causes the following
The mjs service on the host hostname returned the following error: Problem starting the MATLAB worker. The cause of this problem is: ============================================================== Most likely, the MATLAB worker failed to start due to a licensing problem, or MATLAB crashed during startup. Check the worker log file /tmp/mjs_user/node_node_worker_05-11-01_16-52-03_953.log for more detailed information. The mjs log file /tmp/mjs_user/mjs-service.log may also contain some additional information. ===============================================================
In the worker log files, you see the following information:
License checkout failed. License Manager Error -15 MATLAB is unable to connect to the license server. Check that the license manager has been started, and that the MATLAB client machine can communicate with the license server. Troubleshoot this issue by visiting: https://www.mathworks.com/support/lme/R2009a/15 Diagnostic Information: Feature: MATLAB_Distrib_Comp_Engine License path: /apps/matlab/etc/license.dat FLEXnet Licensing error: -15,570. System Error: 115
If you installed only the Parallel Computing Toolbox product, and you are attempting to run a worker on the same machine, you will receive this error because the MATLAB Parallel Server product is not installed, and therefore the worker cannot obtain a license.
If the number of threads created by the server services on a machine running a UNIX® operating system (Linux® or Macintosh) exceeds the limitation set by the
the services fail and generate an out-of-memory error. Check your
value on a UNIX operating system with the
limit command. (Different versions of
UNIX software might have different names for this property.)
Many networks are configured not to allow
LocalSystem to have access to
UNC or mapped network shares. In this case, run the mjs process under a different user with
rights to log on as a service. See Set the User.
mjs_def file specifies and describes the ports required by the job
manager and all workers. See the following file in the MATLAB installation used for each cluster process:
(on UNIX operating systems)
(on Windows® operating systems)
Communicating Jobs. On worker machines running a UNIX operating system, the number of ports required by MPICH for the running of
communicating jobs ranges from
BASE_PORT + 1000 to
Before the worker processes start, you can control the range of ports used by the workers
for communicating jobs by defining the environment variable
with the value
pctconfig function, you specify the ports used by
the client. If the default ports cannot be used, this function allows you to configure ports
separately for communication with the job scheduler and communication with pmode or a parallel
If you use the job manager on a cluster of nodes running Windows operating systems, you must make sure that a large number of ephemeral TCP ports are available on the job manager machine. By default, the maximum valid ephemeral TCP port number on a Windows operating system is 5000, but transfers of large data sets might fail if this setting is not increased. In particular, if your cluster has 32 or more workers, you should increase the maximum valid ephemeral TCP port number using the following procedure:
Start the Registry Editor.
Locate the following subkey in the registry, and click Parameters:
On the Registry Editor window, select Edit > New > DWORD Value.
In the list of entries on the right, change the new value name to
MaxUserPort and press Enter.
Right-click on the
MaxUserPort entry name and select
In the Edit DWORD Value dialog, enter
65534 in the Value
data field. Select
Decimal for the Base
value. Click OK.
This parameter controls the maximum port number that is used when a program requests any available user port from the system. Typically, ephemeral (short-lived) ports are allocated between the values of 1024 and 5000 inclusive. This action allows allocation for port numbers up to 65534.
Quit the Registry Editor.
Reboot your machine.
If a worker is not able to make a connection with its MATLAB Job Scheduler, or if a client session cannot validate a profile that uses that scheduler, this might indicate communications problems between nodes.
First, be sure that the machines in question agree on their IP resolutions. The IP
address for a particular host should be the same for itself as it is from the perspective of
another host. For example, if a process on
hostB cannot connect to one on
hostA, find out the
hostA IP address for itself, then
see what the IP address for
hostA is from
should be the same.
If the machines can identify each other, the
nodestatus command can be useful for diagnosing problems between their processes.
Use the function to determine what MATLAB Parallel Server processes are running on the local host, and which are accessible from remote
hosts. If a worker on
hostA cannot register with its job manager on
nodestatus on both hosts to see what each can
nodestatus -remotehost hostB
hostA, run exactly the same command:
nodestatus -remotehost hostB
The results should be the same, showing the same listing of job managers and workers.
If the output indicates problems, run the command again with a higher information level to receive more detailed information:
nodestatus -remotehost hostB -infolevel 3
You can diagnose some communications problems using Admin Center.
If you cannot successfully add hosts to the listing by specifying host name, you can use their IP addresses instead (see Add Hosts). If you suspect any communications problems, in the Admin Center GUI click Test Connectivity (see Test Connectivity). This testing verifies that the nodes can identify each other and allow their processes to communicate with each other.
If you want to use the discover cluster capabilities in Parallel Computing Toolbox, your network must be configured with at least one of the following:
Using DNS for cluster discovery requires that you have a DNS SRV record of the following general form:
_mdcs._tcp.domainname.com SSSS IN SRV PPPP WWWW MJS_PORT MJS_FQDN_HOSTNAME
The parts of this record are:
_mdcs._tcp. The record must start with this text, followed by your
domain name (like
the client machine searches.
SSSS indicates how long (in seconds) the DNS record can be cached; 3600 is recommended.
IN SRV is required as shown, indicating that this is a service
WWWW indicate priority and wait values.
These are not used, so 0 is recommended for each.
MJS_PORT is the port on which you connect to the MATLAB Job Scheduler server. The default is 27350, but if you change it for the server
you must change it here accordingly.
MJS_FQDN_HOSTNAME is the fully qualified domain name for the host
serving the MATLAB Job Scheduler. For example,
A valid DNS SRV record for the
company.com network running a
MATLAB Job Scheduler on machine
mjs-1 might look like this:
_mdcs._tcp.company.com 3600 IN SRV 0 0 27350 mjs-1.company.com
For your network, create the appropriate DNS SRV record using the standard procedure for
your DNS system. Then you can verify that your network is configured with the necessary DNS SRV
records by using standard utilities, such as the
nslookup command. For
example, this system command indicates the existence of the applicable DNS SRV records:
nslookup -type=SRV _mdcs._tcp.company.com
To use multicast, it is required on the head node running the MATLAB Job Scheduler and on the client system.
Multicast, unlike TCP/IP or UDP, is a subscription-based protocol where a number of machines on a network indicate to the network their interest in particular packets originating somewhere on that network. By contrast, both UDP and TCP packets are always bound for a single machine, usually indicated by its IP address.
The main tools for investigating this type of packet are:
tcpdump for UNIX operating systems
ethereal for Microsoft®
Windows operating systems
A Java® class included with the parallel computing products.
The Java class is called
com.mathworks.toolbox.distcomp.test.MulticastTester. Both its static main
method and its constructor take two input arguments: the multicast group to join and the port
number to use.
This Java class has a number of simple methods to attempt to join a specified multicast group. Once the class has successfully joined the group, it has methods to send messages to the group, listen for messages from the group, and display what it receives. You can use this class both from a command-line call to Java software and inside MATLAB.
From a shell prompt (assuming that
java is on your path), type
java -cp distcomp.jar com.mathworks.toolbox.distcomp.test.MulticastTester
You should see an output something like this:
0 : host1name : 0 1 : host2name : 0
The following example shows how to use the Java class inside MATLAB.
Start MATLAB on two machines (e.g.,
host2name) for which you want to test multicast. In each MATLAB session,
enter the following commands:
m = com.mathworks.toolbox.distcomp.test.MulticastTester('18.104.22.168', 9999); m.startSendingThread; m.startListeningThread;
These instructions cause each MATLAB session to issue a stream of multicast test packets, and to listen for test packets. If multicast is working between the machines, you see a stream of lines like the following:
0 : host1name : 0 1 : host2name : 0 2 : host2name : 1 3 : host2name : 2
The number on the left in each character vector is the line number for the received packet. The text in the center is the host from which the packet is received. The number on the right is the packet number sent by the sending host. It is normal for a host to report a test packet from itself.
If either machine does not receive a stream of test packets, or if the remote host is not included in either stream, then multicast communication is not operating properly.
To terminate the test stream, execute the following in both MATLAB sessions: