Why is the formatting of my MATLAB documentation broken?

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Since I upgraded my computer to Windows 8.1 I have an ugly problem with the MATLAB documentation.
This screenshot shows my problem. Can anyone suggest a way to fix this?

Accepted Answer

Wendy Fullam
Wendy Fullam on 4 Dec 2013
Edited: Wendy Fullam on 4 Dec 2013
Hi Otto,
I'm the product manager for online doc & support. The issue you've reported is captured in this bug report (login required).
There are currently two ways around the issue:
  • If you have internet access - In the Help browser's toolbar, click the Preferences icon, and then, under Documentation Location select Web, on mathworks.com.
  • If you do not have internet access - Downgrade your Internet Explorer release to Internet Explorer 9 OR - upgrade to R2013b(8.2), as the issue was addressed in the latest release.
If you have a current subscription to MathWorks Software Maintenance Service (SMS), you can download product updates here.
Please email me directly at wfullam@mathworks.com with questions.

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More Answers (4)

Wayne King
Wayne King on 27 Oct 2013
Hi Otto, if you look in your matlab/help directory, do you see the following files?
Image Analyst
Image Analyst on 1 Dec 2013
Edited: Image Analyst on 1 Dec 2013
I'm not sure why this answer was accepted. I have those documents also and my help is still messed up, even past restarting MATLAB and rebooting. Thinking they might be corrupted, I copied some from R2012b and it didn't help.
Sam Roberts
Sam Roberts on 2 Dec 2013
I also have the same issue. I have R2012a and R2013b installed, and the above issue occurred in R2012a only (not present in R2013b), immediately following installation of Internet Explorer 11. It was not solved by a subsequent reinstall of R2012a.

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Otto on 15 Nov 2013
My problem is still present. I think it is caused by Internet Explorer 11.
Could you kindly help me?
Image Analyst
Image Analyst on 2 Dec 2013
Please investigate it for Windows 7 also because I have the issue with R2013a and Windows 7. Not sure what IE version I have - I'll check later tonight.
Sam Roberts
Sam Roberts on 3 Dec 2013
Edited: Sam Roberts on 3 Dec 2013
I have the issue on Windows 7 with 2012a (but not 13b), immediately after installing IE11, and not solved by a reinstall of 12a.

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Otto on 1 Dec 2013
Please help me.
  1 Comment
Greg on 4 Dec 2013
Same problem here. I am running Windows 7, and after a recent "Windows Update" in which IE 11 was installed, the Matlab documentation is now broken. I really need a fix for this, as the documentation is often used.

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Mehmet Kivanc Çelik
Mehmet Kivanc Çelik on 19 Dec 2013
I am also facing the wrong formatted documentation. Will the installation of R2013b solve the problem?


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