Why do I receive "Error -2002: The serial number you entered cannot be activated" after entering my Serial Number?
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MathWorks Support Team
on 18 Oct 2013
Edited: MathWorks Support Team
on 31 Mar 2021
I get the following error message when trying to activate MATLAB Student:
ERROR: Error -2002: The serial number you entered cannot be activated. Contact MathWorks at
http://www.mathworks.com/company/aboutus/contact_us/
Accepted Answer
MathWorks Support Team
on 30 Mar 2021
Edited: MathWorks Support Team
on 31 Mar 2021
You will receive this error when attempting to install MATLAB Student on multiple machines.
MATLAB Student allows you to activate MATLAB on up to two (2) computers.
If you are receiving this error and you have already activated MATLAB on two computers, please see the following article:
How do I transfer Student license to a new computer?
You may also receive this error if your computer does not have a valid HostID. Please see the following article:
Why can't I activate MATLAB or start the network license manager in a newer Linux environment?
For more information about Student Version Activation, please see:
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