- NVidia Quadro 400 using driver version 9.18.13.4084
- Intel HD Graphics 5000 using driver version 10.18.10.3496
How do I determine the version of my graphics card driver from my MATLAB crash logs?
26 views (last 30 days)
Show older comments
MathWorks Support Team
on 4 Nov 2014
Edited: MathWorks Support Team
on 19 Apr 2021
MATLAB crashed and I believe this may be related to the graphics drivers in my computer. How can I determine what version of drivers is my graphics card using from the crash log below that was generated by MATLAB?
------------------------------------------------------------------------
Assertion detected at Thu Oct 30 15:51:54 2014
------------------------------------------------------------------------
Configuration:
Crash Decoding : Disabled
Default Encoding : windows-1252
Graphics card 1 : NVIDIA ( 0x10de ) NVIDIA Quadro 400 Version 9.18.13.4084
Graphics card 2 : Intel Corporation ( 0x8086 ) Intel(R) HD Graphics 5000 Version 10.18.10.3496
Java Crash Report : C:\Users\crivaden\AppData\Local\Temp\hs_error_pid7368.log
MATLAB Architecture: win64
MATLAB Root : C:\Program Files\MATLAB\R2014b
MATLAB Version : 8.4.0.150421 (R2014b)
Operating System : Microsoft Windows 7 Enterprise
Processor ID : x86 Family 6 Model 26 Stepping 5, GenuineIntel
Software OpenGL : 1
Virtual Machine : Java 1.7.0_11-b21 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
Window System : Version 6.1 (Build 7601: Service Pack 1)
Fault Count: 1
Assertion in void __cdecl `anonymous-namespace'::mwJavaAbort(void) at b:\matlab\src\jmi\javainit.cpp line 1319:
Fatal Java Exception. See Java Crash Report for details.
Register State (captured):
RAX = 000000000454ea01 RBX = 00000000abff8aa0
RCX = 00000000abff8470 RDX = 0000000000000000
RSP = 00000000abff7fe0 RBP = 000000000e745880
RSI = 000000000453ea60 RDI = 000000000454eab0
R8 = 000007fffff74000 R9 = 000007fef9e00000
R10 = 000000000453eab0 R11 = 000000000453eab0
R12 = 000000000ecd3179 R13 = 00000000abff90b0
R14 = 000000000e745880 R15 = 0000000036a70000
RIP = 000000000437432a EFL = 00000202
CS = 0033 FS = 0053 GS = 002b
Stack Trace (captured):
[ 0] 0x000000000437432a C:\Program Files\MATLAB\R2014b\bin\win64\libmwfl.dll+00082730 fl::diag::windows::context_base::capture_data+00000010
[ 1] 0x0000000004370bb4 C:\Program Files\MATLAB\R2014b\bin\win64\libmwfl.dll+00068532 fl::diag::thread_context::unspecified_bool+00006628
[ 2] 0x00000000043705ab C:\Program Files\MATLAB\R2014b\bin\win64\libmwfl.dll+00066987 fl::diag::thread_context::unspecified_bool+00005083
[ 3] 0x0000000004373dbe C:\Program Files\MATLAB\R2014b\bin\win64\libmwfl.dll+00081342 fl::diag::terminate+00000110
[ 4] 0x000000000e6f27c7 C:\Program Files\MATLAB\R2014b\bin\win64\jmi.dll+00468935 mljShutdown+00000439
[ 5] 0x000000000e9f0aed C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02165485 JVM_FindSignal+00002525
[ 6] 0x000000000e9e3c29 C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02112553 JVM_ResolveClass+00461817
[ 7] 0x000000000e9f17d6 C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02168790 JVM_FindSignal+00005830
[ 8] 0x000000000e9f597c C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02185596 JVM_FindSignal+00022636
[ 9] 0x000000000ea82e58 C:\Program Files\MATLAB\R2014b\sys\java\jre\win64\jre\bin\server\jvm.dll+02764376 JVM_FindSignal+00601416
[ 10] 0x00000000775c9d2d C:\windows\SYSTEM32\ntdll.dll+00171309 RtlDecodePointer+00000173
[ 11] 0x00000000775b91cf C:\windows\SYSTEM32\ntdll.dll+00102863 RtlUnwindEx+00003007
[ 12] 0x00000000775f1248 C:\windows\SYSTEM32\ntdll.dll+00332360 KiUserExceptionDispatcher+00000046
If this problem is reproducible, please submit a Service Request via:
A technical support engineer might contact you with further information.
Thank you for your help.
Accepted Answer
MathWorks Support Team
on 28 Jan 2021
Edited: MathWorks Support Team
on 29 Jan 2021
Starting with the R2014b release, MATLAB embeds graphics driver information in the crash log. This information can be found in the "Graphics card #" field of the "Configuration" section of the crash log. For the crash log above, MATLAB identified that your computer is using two graphics cards:
For MATLAB releases prior to R2014b, the crash logs do not display information regarding the graphics card drivers. To identify which drivers you are using prior to R2014b, you would need to utilize the operating system. Contact your system administrator for help in doing so.
1 Comment
Nathan S
on 29 Apr 2016
Edited: MathWorks Support Team
on 19 Apr 2021
Hello Kenneth,
Your crash is the result of a bug in your ESCORT anti-virus software.
You can read more about the source of the issue and possible solutions here:
More Answers (0)
See Also
Categories
Find more on Startup and Shutdown in Help Center and File Exchange
Community Treasure Hunt
Find the treasures in MATLAB Central and discover how the community can help you!
Start Hunting!