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Why do I get an error message when trying to access MATLAB Onramp?

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Why do I get an error message when trying to access MATLAB Onramp?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 12 Mar 2019
Edited: MathWorks Support Team on 12 Mar 2019
To be able to log in to MATLAB Onramp you must have a MathWorks Account. If you do not have a MathWorks Account, you can create one here: https://www.mathworks.com/mwaccount/register
If you do not know your MathWorks Account Password, you can reset it here: https://www.mathworks.com/mwaccount/profiles/password/forgot
If you are logged into your MathWorks Account and are still not able to login to your MATLAB Onramp course, there may be a connection error when communicating to the MATLAB Academy servers. It is recommended to use Google Chrome to access MATLAB Onramp. In Chrome please follow the below steps to gather more information on the issue:
1. Go to the login page
2. Hit F12 (or right-click the page and select "Inspect Element") to bring up the Dev Tools
3. Select the Network Tab
4. Try to log in
5. Take a screenshot of that (it will show the network communication)
6. Select the Console tab
7. Take a screenshot of that (it will show any errors)
Please forward this information to your IT department or MathWorks Installation Support via the MathWorks website here:

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