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How do I perform a clean re-installation of a Support Package?

My Support Package did not fully install or became corrupt during installation. How can I perform a clean re-installation of the Support Package?

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4 Answers

Answer by MathWorks Support Team on 11 Jul 2018
Edited by MathWorks Support Team on 11 Jul 2018
 Accepted Answer

Sometimes support packages become corrupt and cannot complete installation or encounter errors that you cannot get past. In these scenarios, it is beneficial to perform a clean re-installations of your Support Package rather than a regular re-installation. To do this, follow these steps:
For R2016b and newer
1. Open MATLAB and choose the drop-down menu for "Add-Ons", followed by the "Manage Add-Ons" option. Find your Support Package on the generated list and click the "Uninstall" button across from it. Once this uninstall is complete, close out of MATLAB.
2. Navigate to the following folder on your computer and delete the contents you find there:
Windows = C:\ProgramData\MATLAB\SupportPackages\R20XXx\
Mac = /Users/<username>/Documents/MATLAB/SupportPackages/R20XXx/
Linux = /home/<username>/Documents/MATLAB/SupportPackages/R20XXx/
ProgramData is a hidden folder, but you can use the shortcut %ProgramData% from Windows Search to jump right to the current user's ProgramData folder.
3. Open the 'Downloads' folder on your computer, then navigate to \MathWorks\SupportPackages\R20XXx\. Delete the contents of the "R20XXx" folder.
4. Run the Support Package installer again and re-install your Support Package now.
For R2016a and prior
1. Open MATLAB and choose the drop-down menu for "Add-Ons", followed by the "Get Hardware Support Packages" option. In the Support Package Installer choose the "Uninstall" radio button, then click "Next". Follow the remaining menus to uninstall the desired Support Package.
2. Navigate to the following folder on your computer and delete the contents you find there:
Windows = C:\MATLAB\SupportPackage\R20XXx\
Mac = /Users/<username>/Documents/MATLAB/SupportPackages/R20XXx/
Linux = /home/<username>/Documents/MATLAB/SupportPackages/R20XXx/
3. Open the 'Downloads' folder on your computer, then navigate to \MathWorks\SupportPackages\R20XXx\. Delete the contents of the "R20XXx" folder.
4. Open MATLAB again and run the following commands:
>>restoredefaultpath
>>savepath
5. Run the Support Package installer again and re-install your Support Package now.
Note: This will remove all support packages that you currently have installed.

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Answer by Multiplexer on 13 Sep 2018

How do i selectively clean re-install selected support package? If i have 20 of them installed i can't afford removing them all just because one of them starts causing troubles.

  1 Comment

Hi,
If you are still experiencing this issue, please contact MathWorks support:
-Justin

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Answer by GIZEH TRIANA CARDENAS on 8 Nov 2018

I did that 10 times and the problem persist

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Answer by Haik Biglari on 19 Dec 2018

I have the same issue.

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