Why do I receive a "Support Software Installer Error" when installing a Support Package on Windows?
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When installing a Support Package using an "offline" installation package or MLPKG file, I receive the following error message:
Support Software Installer Error
System does not have the required MATLAB version to start the support package installation.
How can I proceed with installing my Support Package?
Accepted Answer
MathWorks Support Team
on 30 Dec 2016
0 votes
When installing a Support Package using either of these methods, the installer may try to launch within a different version of MATLAB that exists on your computer, rather than the version you downloaded the support package installer for.
To avoid this error, Right-Click on the support package installer you have downloaded and choose "Open With...". This will allow you to choose which version of MATLAB you want to launch the installer for.
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on 30 Dec 2016
on 30 Dec 2016
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