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Why do I receive the errors "An unexpected error has occurred" and "Failed to start agent: Logging configuration was invalid" when installing the MATLAB Drive Connector?

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Why do I receive a popup with the error "An unexpected error has occurred" then another that states "Failed to start agent: Logging configuration was invalid" when installing MATLAB Drive Connector?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 5 Apr 2019
Edited: MathWorks Support Team on 5 Apr 2019
This error is due to installing MATLAB Drive Connector into a directory that contains Non-Ascii characters.
This could also be due to your user account that contains Non-Ascii characters or spaces. Installing under a user account that does not contain the Non-Ascii characters or spaces should resolve this issue.
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