Why do I receive the errors "An unexpected error has occurred" and "Failed to start agent: Logging configuration was invalid" when installing the MATLAB Drive Connector?

Why do I receive a popup with the error "An unexpected error has occurred" then another that states "Failed to start agent: Logging configuration was invalid" when installing MATLAB Drive Connector?

Answer 1

[MathWorks Support Team]

This error is due to installing MATLAB Drive Connector into a directory that contains Non-Ascii characters.

This could also be due to your user account that contains Non-Ascii characters or spaces. Installing under a user account that does not contain the Non-Ascii characters or spaces should resolve this issue.

[Simon Horovitz]

This doesn't work for me. Both my username and e-mail address contain only Ascii characters. When I try to install the MATLAB Drive Connector, I get the message: "An unexpected error has occured. To resolve this issue, contact Technical Support", and when I try to start the program, it says "Failed to start MATLAB Drive Connetor because another instance is still running."

[Walter Roberson]

Space is also a problem character for this purpose.