Matlab online cant open and return to login page after every login

My mathlab online unable to open, everytime login it will automatically return to the login page

[Rik]

You can contact support with the Contact Us button at the top of the page.

Before you do, you should try a hard refresh and/or removing your cookies.

[Walter Roberson]

Generally speaking, this kind of problem can occur if you are blocking cookies needed by the system.

[Ion]

With all cookies and whatever accepted this still happens... 5 years later.

[Cris LaPierre]

@Ion please contact support: https://www.mathworks.com/support/contact_us.html

Answer 1

[Cris LaPierre]

When it comes to the internet, also try the classic debugging techniques:

1. Check if the error exists in multiple browers
2. Clear you cookies and cache

Sometimes you session can get frozen/corrupted. To reset it, follow these steps:

1. Go to https://drive.matlab.com
2. Log in
3. In upper right, click on your name and select “Show Hidden Files”
4. Delete the .session folder
5. Go to https://matlab.mathworks.com
6. Log in

If you are still having trouble, contact technical support.

[Himanshu Raj]

sir i have followed your above mentioned steps

if i launch new courses it works fine

if i want to resume previous enrolled course still have same issue

[Cris LaPierre]

Please report this issue to support.

Answer 2

[Maksym]

Same issue. Steps above didn't help.

[Cris LaPierre]

What was MathWorks Support's response?