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Why do I receive an error 354 when activating my license?

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When activating MATLAB, I receive the following error:
ERROR: Error 354 - No more machine transfers available.
How do I bypass this error so that I can activate my MATLAB?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 7 Nov 2019
Edited: MathWorks Support Team on 31 Mar 2021
This error indicates that you have exceeded the yearly amount of computer redesignations (transfers) for your license. For information on the computer redesignation policy for your license option, please refer to the MathWorks Program Offering Guide:
Note: Student and Home licenses are limited to two computer redesignations ever twelve months.
In order to transfer the license to a new computer you will need to wait until your next redesignation window occurs.  For further assistance, please contact Installation and Licensing Support with a description of the reason for the additional transfer.
  15 Comments
Walter Roberson
Walter Roberson on 10 Sep 2020
Back in the day, there was a term for paid software that did not have any controls that prevented the software from being moved between computers.
That term was "Shareware".
More particularly, it was "Donationware" https://en.wikipedia.org/wiki/Donationware .
As in, only people who thought really highly of the program and had some spare money ever paid anything for it. Everyone else just ripped it off from someone who already had it.
I repeat: I have personally been asked to help people avoid paying for MATLAB. It is not a rumor or a friend-of-a-friend-of-a-friend Urban Legend that it happens: it is an active problem.
Including one time when someone from a team of about ten students who were passing around a single copy of MATLAB, asked me to make it easier for them to pass around, so that they could use the single copy for all of the students of all of the sections of the course (approximately 75 people.) It was a Student license, by the way. If I recall correctly, the license had been passed along by students in a previous year.

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More Answers (2)

Mirko
Mirko on 13 Oct 2017
I was moving the matlab license from computer to computer even without knowing that it is not allowed to have unlimited moves. Most user are not aware that it is not allowed to move on a regular base.
You should state clear that it is only allowed to move the matlab license maybe 5 times or something like this or that you might prefer that it is never moved (because you think that user that move the license cheat you). This would probably reduce the movement of licenses.
  4 Comments
Nelson Chow
Nelson Chow on 23 Feb 2019
Hi Walter,
Would you know which document did you see that proof of repair work as a legitmate excuse? My Thinkpad is being sent back and I just bought another one while I wait. Got 354 error.
Cheers,
Nelson

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Michael Peterson
Michael Peterson on 24 Apr 2020
I too have needed to install Matlab onto 3 computers now - my original Macbook Air, but due to bugs in Matlab support of Catalina MacOS I needed to install onto a Windows machine - I bought a Thinkpad X1 for this purpose but whilst waiting for it to arrive I installed it on an old Windows 10 Acer machine but that machine proved to be too old /slow to be useful. Now my Thinkpad has arrived I can'tinstall Matlab on it. How do I get this restriction removed for me?
  3 Comments
Colin Fraser
Colin Fraser on 29 Apr 2020
If you are still experiencing this issue, please create a service request below.
-Colin Fraser

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