Why do I get the 'We have detected suspicious behavior' prompt?

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Accepted Answer

MathWorks Support Team
MathWorks Support Team on 24 Jul 2025
Edited: MathWorks Support Team on 24 Jul 2025
This error message can appear if our security measures cannot verify valid workflows when creating a MathWorks Account or resetting your password.
Please try the troubleshooting tips below:
  • Restart your browser and try again
  • Clear cache & cookies
  • Wait 3-4 seconds on the account creation or password reset pages before entering your details
  • Try a different browser 
  • Try using your browser's Incognito or Private mode
  • The use of automated scripts or bots can cause this error message. Disable any automated scripts or bots
  • If you are still unsuccessful, try creating your account or resetting your password on a phone, tablet, or another machine.
Contact MathWorks Support for any further questions.

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