Why do I get error 379 while attempting to activate or log in?

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During activation or log in of MATLAB, I receive the error 379 "No licenses were found"

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 14 Mar 2019
This error is caused due to the use of an incorrect Activation Key within the installer including:
1) If you are using an Activation Key then it may be invalid.
2) If you are using an Activation Key for a license that is LNU only.
This error can also occur if you are trying to log into an LNU prompt with an account that does not have an LNU license.
Please use the correct Activation Key in order to activate MATLAB.
  21 Comments
Walter Roberson
Walter Roberson on 22 Aug 2021
The volunteers who answer questions here do not have access to the license database. Also, the license terms say that we can only make available the licenses that we do have to other people in the same organization that we are in -- so if I had a spare license, I would not be permitted to let you use it.
You need to contact the place you got your license from -- your university or your employer, or Mathworks Sales if you bought from Mathworks.

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More Answers (60)





Pawel Kurzydlo
Pawel Kurzydlo on 18 Oct 2019
Edited: Walter Roberson on 24 Dec 2019
I don't have an activation key but I have id number. I haven't been prompted to enter id. What should I do?
  • When prompted, sign in as pa.kurzydlo@gmail.com and select license id 6XXXXXXXX7
Select your license
  3 Comments
Walter Roberson
Walter Roberson on 27 Mar 2021
Sorry, my sources are a bit weak. Are you indicating that you would like to have a license? Have you purchased a license or obtained a license from a university?

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Aldo D'Amico
Aldo D'Amico on 29 Jan 2020
hola.tengo matlab r2012a y me pide una activation key.tenia entendido que este software era gratuito
  1 Comment
Walter Roberson
Walter Roberson on 16 Feb 2020
In R2012a, serial numbers were still used instead of Activation Keys. You should contact Mathworks Support if you need assistance in finding your serial number.

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alan javier sanabria garcía
como diseño mi clave
  1 Comment
Walter Roberson
Walter Roberson on 24 Feb 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

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Seetsa Mokoma
Seetsa Mokoma on 5 Mar 2020
i don,t know
  1 Comment
Walter Roberson
Walter Roberson on 5 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

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Sarah Ali
Sarah Ali on 6 Mar 2020
yes
  1 Comment
Walter Roberson
Walter Roberson on 6 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

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ivonne patiño
ivonne patiño on 6 Mar 2020
no se
  1 Comment
Walter Roberson
Walter Roberson on 6 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

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Ahmed Ghanim Glayl
Ahmed Ghanim Glayl on 7 Mar 2020
please i need the key for active
  1 Comment
Walter Roberson
Walter Roberson on 7 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.
Note: There are no free licenses for MATLAB, except for winning a contest or writing a book about MATLAB.

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FAKHER UL DIN
FAKHER UL DIN on 18 Mar 2020
how to get the activation key for my Matlab
  1 Comment
Walter Roberson
Walter Roberson on 18 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance. The volunteers who answer questions here do not have access to the license database.

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Noura Ahmed
Noura Ahmed on 22 Mar 2020
where we get activation key
  1 Comment
Walter Roberson
Walter Roberson on 22 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance. The volunteers who answer questions here do not have access to the license database.

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Ulziiburen Sergelen
Ulziiburen Sergelen on 3 Apr 2020
hi, how do enter? I don't know
what is it licence and activite key?
  1 Comment
Walter Roberson
Walter Roberson on 4 Apr 2020
When you have an individual MATLAB license associated with your MATLAB Central account, then when you go through installation, you will be prompted for your MATLAB Central account username and password. When you supply those, then the installation procedure will connect to Mathworks and find a list of license numbers associated with your account, and will ask you which one of those to use.
For information about linking an individual license or activation key to your account, see
If you have a student license then instead of a license number, there might be an activation key associated with your account. An activation key is a list of 20 (I think it is) letters and numbers, that you have to type in in order to authenticate your access.
If you installing to an offline system, then you might need a File Installation Key instead. Those are a bit more complicated to retrieve; https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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guillermo supelano carvajal
Edited: Walter Roberson on 10 Apr 2020
no logro activar el producto me suministraron trial number 7xxxxxxxx y

amin safari
amin safari on 15 Apr 2020
matlab give error 379
  1 Comment
Walter Roberson
Walter Roberson on 15 Apr 2020
Please contact Mathworks Support for installation assistance. The volunteers who answer questions here do not have access to the license database.

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Gerardo Hernandez
Gerardo Hernandez on 3 Jun 2020
can you help me, i would like to learn MATLAB
  1 Comment
Walter Roberson
Walter Roberson on 3 Jun 2020
The volunteers who answer questions here do not have access to the license database. You will need to contact Mathworks Support for free installation assistance.

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md sharif
md sharif on 2 Oct 2020
Error 379: Invalid Activation Key (379). For help resolving this issue, see this
  1 Comment
Walter Roberson
Walter Roberson on 11 Oct 2020
https://www.mathworks.com/matlabcentral/answers/450134-why-do-i-get-error-379-while-attempting-to-activate-or-log-in#comment_811754

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Cesar Arca Martinez
Cesar Arca Martinez on 11 Oct 2020
I need the activation key - my email is carcam@ucvvirtual.edu.pe
  1 Comment
Walter Roberson
Walter Roberson on 11 Oct 2020
https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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Diana Nushrah Diana Nushrah
I need a activation key - my email is diananushrah99@gmail.com
  1 Comment
Walter Roberson
Walter Roberson on 1 Nov 2020
https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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Miguel corona palacios
Miguel corona palacios on 1 Nov 2020
i need a activacion key, please, my email is miguel.corona2859@alumnos.udg.mx
  1 Comment
Walter Roberson
Walter Roberson on 1 Nov 2020
https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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SHAMSUL ALAM
SHAMSUL ALAM on 4 Nov 2020
I need a activation key, email: shamsulsohag@gmail.com
  3 Comments
Walter Roberson
Walter Roberson on 14 Nov 2020
I do not have any activation keys to give out. Almost none of the volunteers who answer questions here have activation keys to give out -- even the volunteers who happen to be Mathworks employees mostly do not work with the license department.
About three years from now or so, Mathworks Support will read your posting, and will reply to you that you should contact Mathworks Support for free installation assistance.
If you do not want to wait about 3 years for Mathworks to tell you to contact Support, then I recommend that you read https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license and contact the person who purchased the license on your behalf, or contact Mathworks support yourself if you are the person who made the purchase.

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NGARE AGUID ADOUM
NGARE AGUID ADOUM on 16 Nov 2020
je ne pas recu ma licence pour l'installaton
  1 Comment
Walter Roberson
Walter Roberson on 20 Nov 2020
The volunteers who answer questions here do not have access to the licensing database.
If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support.
If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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southiphavanh thavone
southiphavanh thavone on 23 Nov 2020
help of error 379🙏🏻
my email: jithavone99@gmail.com
  1 Comment
Walter Roberson
Walter Roberson on 24 Nov 2020
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Martin Rodriguez
Martin Rodriguez on 23 Nov 2020
Cordial saludo necesito una clave de activacion, por favor, mi correo es mrodriguezg1@unadvirtual.edu.co
  1 Comment
Walter Roberson
Walter Roberson on 24 Nov 2020
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Adriana Febre Villa
Adriana Febre Villa on 23 Nov 2020
I need the activation key - my email is afebrevi11@ucvvirtual.edu.pe
  1 Comment
Walter Roberson
Walter Roberson on 24 Nov 2020
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Othman Aden
Othman Aden on 13 Dec 2020
Activation Key
  5 Comments
Walter Roberson
Walter Roberson on 25 Dec 2020
If you purchased from Mathworks directly then your sales order should have sent you appropriate activation information. Otherwise the organization that you got the software from needs to supply the activation information

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RATHIKRINDA YEDUKONDALU
RATHIKRINDA YEDUKONDALU on 27 Dec 2020
activation code
  2 Comments
Walter Roberson
Walter Roberson on 27 Dec 2020
If you purchased from Mathworks directly then your sales order should have sent you appropriate activation information. Otherwise the organization that you got the software from needs to supply the activation information

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sakthi v
sakthi v on 5 Jan 2021
i need activation code
  3 Comments
Walter Roberson
Walter Roberson on 5 Jan 2021
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Vasileios Koulountzos
Vasileios Koulountzos on 10 Jan 2021
ACTIVATION KEY
  1 Comment
Walter Roberson
Walter Roberson on 10 Jan 2021
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Ghizlane Kacemy
Ghizlane Kacemy on 24 Jan 2021
Why do I get error 379 while attempting to activate or log in?
  1 Comment
Walter Roberson
Walter Roberson on 24 Jan 2021
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Carl Vincent Rayos
Carl Vincent Rayos on 10 Feb 2021
i want activation code
  1 Comment
Walter Roberson
Walter Roberson on 10 Feb 2021
group = repmat('%1x', 1, 5);
fmt = ['Activation key: ', repmat([group '-'], 1, 4), group];
fprintf(fmt, randi([0,15],1,25))
Activation key: e39b8-b8447-3f2e9-2bb31-7897b

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sam stanley
sam stanley on 30 Mar 2021
i want 2014a activation key
  1 Comment
Walter Roberson
Walter Roberson on 30 Mar 2021
My understanding is that if you have purchased any Student version of MATLAB that is at least as recent as R2014a, then your activation key will work with R2014a. For example you could purchase R2021a and be able to use R2014a (if you were able to get the R2014a installers.)

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Atif Hussain
Atif Hussain on 31 Mar 2021
i need R2013a license key?
  1 Comment
Walter Roberson
Walter Roberson on 1 Apr 2021
My understanding is that if you have purchased any Standard (commercial / professional) or Education version of MATLAB that is at least as recent as R2013a, then your license key will work with R2013a. For example you could purchase R2021a and be able to use R2013a (if you were able to get the R2013a installers.)
Note: Student or Home licenses use activation keys, not license numbers.

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Namrata Singh
Namrata Singh on 22 May 2021
sir i have nothing key pls send key
  2 Comments
Oleg Bogoyavlenskij
Oleg Bogoyavlenskij on 5 Aug 2021
I have no idea how to get correct activation key -
the system writes <Error 379>

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Rachapudi Prabhakar
Rachapudi Prabhakar on 4 Jul 2021
why i recieved as Invalid activation key.
  1 Comment
Walter Roberson
Walter Roberson on 4 Jul 2021
The way I heard it explained was this:
One of the employees was eating a tuna fish sandwich while working at home during the pandemic. The employee's cat, "Ningauble of the Seven Lives", was throwing itself against the door, trying to get in to get at the fish, and in so doing knocked over a small statue, which then fell and knocked the doorknob, opening the door. Ningauble then ran in and jumped up on the desk to get to the food, stepping on the keyboard as it did so, which had the effect of modifying some details on some accounts.
Ningauble, being a typical cat when tuna fish is nearby, is Not Sorry At All.
You should contact Mathworks Support to get your activation key straightened out.

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Rafid Faeq
Rafid Faeq on 25 Jul 2021
I want to activation Key for my account
  1 Comment
Walter Roberson
Walter Roberson on 26 Jul 2021
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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jagpreet singh
jagpreet singh on 5 Sep 2021
I need to get the error key, I am trying But i am fail and i got the error key 379
  1 Comment
Walter Roberson
Walter Roberson on 5 Sep 2021
The volunteers who answer questions here do not have access to the licensing database. You will need to contact Mathwork Support for free installation assistance.

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anjali barthwal
anjali barthwal on 19 Sep 2021
WHY MATLAB IS NOT INSTALLIMG I MY PC?
  1 Comment
Walter Roberson
Walter Roberson on 19 Sep 2021
What symptoms are you seeing?
Note: Mathworks has free license and installation support -- though you would probably have to wait until Monday morning US time for that.

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Vijay Jadhav
Vijay Jadhav on 30 Sep 2021
Pl send activation for MATLAB
  2 Comments
Walter Roberson
Walter Roberson on 4 Oct 2021
The volunteers who answer questions here do not have access to the licensing database. You will need to contact Mathwork Support for free installation assistance.

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