Why do I get the error 337: "The information you provided could not be processed. Please check your input and try again." when activating/installing my MATLAB?

When performing an online installation & activation I get the following error after entering my MathWorks account credentials:

Error 337: The information you provided could not be processed. Please check your input and try again.

The installer does not allow me to procede from that point.

Answer 1

[MathWorks Support Team]

This error can occur when the activation process fails. Try performing the activation again in 15 minutes. If you are still unable to complete the process, doing a manual activation can bypass this issue.

How do I activate MATLAB without an internet connection?

https://www.mathworks.com/matlabcentral/answers/259627

[Swarnim Agarwal]

How to manual installation if i have student's license ?

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/105854-how-can-i-install-matlab-or-other-mathworks-products-on-an-offline-machine

Answer 2

[Joseph Dickson]

I was getting this message when trying to activate my installation, I kept trying for a while. I then clicked 'back' and then 'continue' through the activate window and then hit continue and it worked. It kept saying error until I tried this.