Why do I get the error 337: "The information you provided could not be processed. Please check your input and try again." when activating/installing my MATLAB?

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When performing an online installation & activation I get the following error after entering my MathWorks account credentials:
Error 337: The information you provided could not be processed. Please check your input and try again.
The installer does not allow me to procede from that point.

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 25 Jul 2019
Edited: MathWorks Support Team on 25 Jul 2019
This error can occur when the activation process fails. Try performing the activation again in 15 minutes. If you are still unable to complete the process, doing a manual activation can bypass this issue.
How do I activate MATLAB without an internet connection?

More Answers (1)

Joseph Dickson
Joseph Dickson on 25 May 2018
I was getting this message when trying to activate my installation, I kept trying for a while. I then clicked 'back' and then 'continue' through the activate window and then hit continue and it worked. It kept saying error until I tried this.

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