MATLAB Answers

Why do I see the error "Unable to locate required installation files" when running the MathWorks installer?

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When I enter the File Installation Key or select my license and confirm my installation settings, I receive an error that MATLAB is unable to locate the required installation files, or I see that some of my products are missing.
How do I fix this issue?
In MATLAB R2014a and earlier, the error is "There are no products available to install from this location."

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 6 Jan 2021
Edited: MathWorks Support Team on 6 Jan 2021
This error can be caused by any of the following issues:
  • You have not downloaded any or all of the correct installation files
  • The installation files are not in the correct location
  • You are not using the correct File Installation Key
Note: If you are running the MathWorks Installer to install MATLAB or other MathWorks products with an internet connection but receive an unable to connect error, please see the following link. 
You have not downloaded any or all of the correct installation files
To perform an offline installation using the File Installation Key, you are required to obtain the installation files prior to installation.  The MathWorks Installers downloaded from our website, e.g. matlab_R2020b_win64.exe, are not the installations files; the installation files are obtained by downloading the ISO (License Administrators only) or by downloading the installation files via the MathWorks Installer on an online machine. For instructions on obtaining the installation files, please refer to the following article:
You are not using the correct File Installation Key
If you are installing MATLAB or other MathWorks products offline with the File Installation Key, and the products are missing, make sure you have the correct File Installation Key. For instructions on obtaining a new File Installation Key, see this related article:
If you have the correct files and installation codes and the installer still does not list the product(s), please contact Installation support. You can contact Customer Service and Installation Support via the MathWorks website here:
  13 Comments

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More Answers (16)

Mitzi Boswell
Mitzi Boswell on 4 Apr 2017
Edited: Rena Berman on 8 Oct 2020
I have been trying to install matlab for going on 2 weeks now. I did all this and it still doesn't work! Now it say there is an issue with the license associated with this machine, sends me to another of these q&a and I still can't get anything to work.
  7 Comments
Felipe Peña
Felipe Peña on 24 Mar 2021
Ok, thank you. Anyway, I re-downloaded directly from the matlab page (instead of university) and now it works.

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Billal Aoumer
Billal Aoumer on 11 Mar 2021
I am getting this error:
n.b: I downloaded a license file: license.lic and placed in the a directory that it had created when unziping the software '_temp_matlab_R2021a_win64'
Anyone encountered this issue?
  1 Comment
Colin Fraser
Colin Fraser on 17 Mar 2021
Please read the article for the solution.
To perform an offline installation using the File Installation Key, you are required to obtain the installation files prior to installation. The MathWorks Installers downloaded from our website, e.g. matlab_R2020b_win64.exe, are not the installations files; the installation files are obtained by downloading the ISO (License Administrators only) or by downloading the installation files via the MathWorks Installer on an online machine. For instructions on obtaining the installation files, please refer to the following article:

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Fidele Lanchery Damba-Ngolo
I'm installing Matlab 2013a, for the actvation section I'm getting this message : error 3 093: The school country code is not a valid selection. What should I do ?

Maria Amerikanou
Maria Amerikanou on 19 Oct 2017
hello, I'm trying to install matlab and I get the error finding installer class an exception occured while looking for class. What should I do??
  1 Comment
Kyle Perry
Kyle Perry on 2 Nov 2017
Hi Maria,
The error you are experiencing is usually caused by non-ASCII characters in your path/username. I have attached a link below that explains this error and how to resolve it in more detail.

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Prashant
Prashant on 11 Nov 2017
On Windows, you may need to run the MATLAB Installer as Administrator (right-click on the Installer and choose 'Run as Administrator') to not get this error.

Cheuk Lun Charles Lee
Cheuk Lun Charles Lee on 11 Feb 2018
Edited: Cheuk Lun Charles Lee on 11 Feb 2018
Can someone help me?
I am installing an update (R2017b, update 4) but it also pops up this fetal error.
My OS is Linux, I am not sure if I launch the update by a correct command. I cannot launch it by entering the command suggested by MATLAB, but replace ./ with "sudo sh". https://www.mathworks.com/content/dam/mathworks/mathworks-dot-com/support/updates/r2017b/r2017b-updates-install-instructions.pdf
It then asks me the directory Please specify MATLAB installation directory [/usr/local/MATLAB/R2017b]
However, my MATLAB is not installed in usr but another file. Even I place the install file (R2017b_Update_4_glnxa64.sh) in the same file with R2017b, and simply press enter for the directory, the fetal error comes out.
(I am not asked for any installation key or activation key. I am not sure if this should be asked when installing an update)

Maria Antoaneta Bratescu
Maria Antoaneta Bratescu on 22 Feb 2019
I tried 10 times to acctivate the Trial version. I do not know how to do.
I bought the activation key.
I got the same Error message.


Pierre Siaka
Pierre Siaka on 13 Mar 2020
Hi,
I'm in trouble with Matlab, yesterday was try to update my software and my labtop has shut down.
Following the instructions I tryed to reinstall or to uninstall before reinstallation, but I still got the same message.
Pierre.




Hamze Jamac Cawad
Hamze Jamac Cawad on 3 Mar 2021
This error can be caused by any of the following issues:
  • You have not downloaded any or all of the correct installation files
  • The installation files are not in the correct location
  • You are not using the correct File Installation Key


elnaz barati
elnaz barati on 13 Sep 2021 at 10:47
hi i am trying to install neucube for my artificial intellignce research but when i trying to intall suddenly appear this error:
"there are no product available to install from this location.you may need to download the appropriate from our website"
sorry if somebody know my solution please send me an email by address: ebarati9@gmail.com'
thank a lot

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