Downloads

Frequently Asked Questions

Downloads – General

How do I resolve the error: "Unable to locate required installation files?"

See When running the MATLAB installer why do I see the error "Unable to locate required installation files?”

How do I install MATLAB on an offline machine when the installer downloaded from the MathWorks website does not contain the necessary files?

See How can I get MATLAB installation files for use on an offline machine?

How do I burn an ISO image on a CD or DVD for MathWorks products?

See How do I install MathWorks products using an ISO image.

Why am I unable to see the most current release?

To download the most current products and updates, your license must have an up-to-date subscription to MathWorks Software Maintenance Service. If your subscription has lapsed, you see only the products that were available during your subscription period. You cannot see or download new products. Contact sales to renew your Software Maintenance Service subscription.

Why am I unable to download my licensed products?

To download your licensed products and updates:

  1. You must be either the administrator or an end user associated with a license for whom the administrator has granted download permissions.
  2. You must have an up-to-date subscription to MathWorks Software Maintenance Service to download new releases once they are available. (You can check your service end date or renew your software maintenance service in the License Center.)

How can system administrators enable end users to download product updates directly from mathworks.com?

To enable end users to download products:

  1. In the License Center, select the license for which you want to enable download permissions.
  2. Update permissions on the Manage Users

How can I download if my Internet Explorer browser blocks downloads?

If your download does not begin automatically, click the browser's information bar (top) and choose Allow Downloads. Click the Download button again to download products.


Downloads – R2014a and Later

How do I download the installer?

Go to the Downloads page on mathworks.com. You may be asked select the appropriate products and release.

When do I select my products?

Run the MathWorks installer to select your products.

Required permissions:

  • You must be either the administrator, asset manager, or update media recipient on a license, or an end user associated with a license for whom the administrator or asset manager has extended download permissions.
  • You must have an up-to-date subscription to MathWorks Software Maintenance Service to download new releases once they are available. (You can check your maintenance end date (login required) or request a quote if your maintenance is not current.)

Is there a way to download all of my products at once?

Yes, download the installer. After the download completes, run the installer and select all products.


Downloads – R2013b and Earlier

How do I download licensed products from mathworks.com?

To download your licensed products and updates, go to the Downloads page on mathworks.com and select the appropriate products and release. Or, log in to your MathWorks Account and go to the License Center.

Troubleshooting

If you are taken back to the first screen when downloading, check the following:

  • Review your MathWorks Account and verify your company information and country selection. (You can update this information by clicking Edit My Profile.)
  • Enable cookies in your Web browser.
  • Make sure your firewall is configured to allow downloads. If you do not have access to your firewall, please contact your systems administrator.

If you continue to experience problems, check other download solutions or contact Customer Service.

Is there a way to download all of my products at once?

Yes, you can use the download agent to download all of your products at once. If you have Release 2006b and later for Windows or Release 2010b and later on any platform, you can download directly from the installer.

Why won't my browser launch the download agent?

In order to run the MathWorks download agent, your computer must have the Java Web Start application installed. Additionally, some browsers must be manually configured to know the application’s location. If the download agent does not launch automatically when downloading, check that you have Java Run Time Environment (JRE) installed and that your browser knows its location..


Student and Home Use Software

How do I download the MATLAB student-use software or MATLAB Home?

  • When you purchase MATLAB Home or MATLAB student-use software through the MathWorks Store, you receive a confirmation email that contains the download link. You can also find the link in your MathWorks Account.
  • For student-use software, R2013b and later, if you received a product package when you purchased the software, follow the instructions on the product package.
  • For MATLAB student-use software R2013a and earlier:
    1. Sign in to your MathWorks Account.
    2. Enter the serial number or activation key to add the license to your list.
    3. Click Download to download the software.