Frequently Asked Questions

How do I resolve the error "Unable to locate required installation files?"

See When running the MATLAB installer why do I see the error "Unable to locate required installation files?”

How do I install MATLAB on an offline machine?

See How can I get MATLAB installation files for use on an offline machine?

How do I burn an ISO image of the MathWorks installer and products files on a CD or DVD?

See How do I install MathWorks products using an ISO image.

Why am I unable to see the most current release?

To download the most current release, your license must have an up-to-date subscription to MathWorks Software Maintenance Service. If your subscription has lapsed, your view is limited to only the products that were available during your subscription period. Contact sales to renew your Software Maintenance Service subscription.

Why am I unable to download my licensed products?

To download your licensed products and updates:

  1. You must be either the administrator or an end user for whom the administrator has granted download permissions on the license linked to your MathWorks Account.
  2. You must have an up-to-date subscription to MathWorks Software Maintenance Service to download new releases when they become available. (You can check the end date of your current service subscription or renew the subscription using your MathWorks Account)

How can system administrators enable end users to download products directly from

In License Center, select the license and go to Manage Users. Add the user to the license, if necessary, and then check Download Software next to the user’s name.

How can I download if my browser blocks downloads?

If your download does not begin automatically, adjust your browser’s settings to allow downloads, and then try again.

Where can I get more information about Updates?

See the Updates: Frequently Asked Questions.