Frequently Asked Questions

How do I resolve the error: "Unable to locate required installation files?"

See When running the MATLAB installer why do I see the error "Unable to locate required installation files?”

How do I install MATLAB on an offline machine when the installer downloaded from the MathWorks website does not contain the necessary files?

See How can I get MATLAB installation files for use on an offline machine?

How do I burn an ISO image on a CD or DVD for MathWorks products?

See How do I install MathWorks products using an ISO image.

Why am I unable to see the most current release?

To download the most current release, your license must have an up-to-date subscription to MathWorks Software Maintenance Service. If your subscription has lapsed, you see only the products that were available during your subscription period. You cannot see or download new products. Contact sales to renew your Software Maintenance Service subscription.

Why am I unable to download my licensed products?

To download your licensed products and updates:

  1. You must be either the administrator or an end user associated with a license for whom the administrator has granted download permissions.
  2. You must have an up-to-date subscription to MathWorks Software Maintenance Service to download new releases once they are available. (You can check your service end date or renew your software maintenance service in the License Center.)

How can system administrators enable end users to download products directly from

Add the user to the license in the License Center. How can I download if my Internet Explorer browser blocks downloads?

If your download does not begin automatically, click the browser's information bar (top) and choose Allow Downloads. Click the Download button again to download products.