Why Am I Unable to Modify the End User on My License?

I would like to remove the current End User of my Individual or Designated Computer, but I see a padlock icon instead of the remove user button. Why is this?

Answer 1

[MathWorks Support Team]

The most common reason you will be unable to change the End User on an Individual or Designated Computer license is because:

• Validation is enabled on the license but the validation status is overdue for one or more activations.
• You are out of Named User re-designations on your license. Each license has a number of times you can change the user per year.
  • For more information about the Named User re-designations allowed on your License type, view the Program Offering Guide

To update validation, please refer to this article: What is validation and how does validation work?

Once validation has been updated or the activation in question has been deactivated, you can change the End User on the license: 

How do I add or remove an End User on license?

• The X under the "Remove User" column may not appear when removing a License End User if you are using an older web browser version.
• If you are encountering this issue, place the mouse cursor under the "Remove User" column and click to remove the user or try another web browser.