Account issues

Sundown on 15 Oct 2024
Latest activity Edit by Vinod on 16 Oct 2024

My Licensed avvount has expired. When I go to my expired license page, I select "Revert To Free Account", I get the following message:
Only administrators of this license are allowed to renew units on this ThingSpeak license. If you want to continue to collect data in your ThingSpeak channels, contact your license administrator.
Aren't I the license administrator? or do I need to contact someone at Thingspeak/MathWorks?
Vinod
Vinod on 16 Oct 2024 (Edited on 16 Oct 2024)
It appears that Sundown Water System Inc. is signed up for a ThingSpeak trial that has ended. As stated on the login page "Commercial users are eligible for a time-limited free evaluation." To continue to use ThingSpeak for commercial purposes, your organization will need to purchase a license. To extend the trial for a limited period to complete your evaluation, I can have the product manager contact you to get more details and see what we can do in the backend to enable this.

Tags

No tags entered yet.